We’re Officially Live in Chicago

It’s been three weeks since our beta arrival, and now that we’ve got the lay of the land, we’re pleased to announce our official launch in the Windy City.

Check out a few highlights from our beta period:

Shyp & Goodwill Part II

In April, we announced a partnership with Goodwill in San Francisco to make it easier than ever to donate. The premise was simple – request a pickup in the Shyp app for what you wanted to donate and we’d show up within 20 minutes to make sure it got in the hands of those in need, free of charge.

In just one month, Shyp customers in San Francisco donated 21.5 tons – that’s 43,000 pounds – of unneeded items. Collectively, that’s over 165,000 square feet of freed up space in our customers’ homes, and will equate to over $300,000 in tax write-offs. Sounds successful, right? Don’t take our word for it – Goodwill President and CEO, Maureen Sedonean, said the Shyp and Goodwill partnership is the most successful donation partnership the organization’s history.

It just doesn’t feel right to keep such an incredible partnership from our customers in other cities. That’s why today, we’re excited to announce that we’ve re-launched our partnership with Goodwill for the next month in San Francisco, Los Angeles, New York City and Miami.

Simply update your Shyp app to the latest version and add a shipment. When you go to input the destination, you’ll notice there’s a new featured recipient, Goodwill – tap that, take a photo of your items and request a pickup. Within 20 minutes, a courier will arrive at your door, armed with bags to retrieve your items and get them to Goodwill.* We’ll then email you a tax donation receipt after pickup.

And this time around, you can donate as many times as you want throughout the month. As long as you select Goodwill as the recipient, there will be no $5 pickup fee.

Need a Donation receipt? Just download and print your respective receipt below:

Which city will be the most generous? We’ll let you know in August.

*Please limit your donations to clothes, personal items, and things that can fit in the back seat of a four-door car. Our couriers will not be able to pick up oversized items. No trash please.

A Note from Shyp’s CEO

At Shyp, we are dedicated to constant iteration of our product. We look at everything we build with the lens of, how can we make this better? It’s been just over a year since we launched out of beta. As we gear up for national expansion, it’s a good time to look at our current model and see how we can improve it.

After careful consideration, we’ve decided to transition Shyp couriers, the individuals who complete pickups at our customers’ homes and offices, to W2 employees. This move is an investment in a longer-term relationship with our couriers, which we believe will ultimately create the best experience for our customers.

Here at Shyp, we have three different roles that make up the workforce that creates the awesome Shyp experience that we’ve become known for. We have couriers (handle pickups), satellite van drivers (take items to warehouse) and those in the warehouse (handle packing and shipping, etc.). This move does not impact our satellite drivers or warehouse employees, who have been classified as W2 since Shyp launched in March of 2014, due to the specific responsibilities of their role.

This is an operational decision based on our interest in owning the entire, end-to-end Shyp experience; it is not in response to recent lawsuits against other technology companies. We’re doing this because we want to make the Shyp experience as good as it can be, for our customers and workforce alike. Our couriers interact directly with our customers more than anyone else. They pick up valuable items and make sure they get safely to our satellite drivers, who then get them to our warehouse.

As a rapidly growing business, we want to ensure that each time a customer uses Shyp they have an incredible experience. For this reason, we want to provide our couriers with additional supervision, coaching, branded assets and training, which can only be done with employees, so a shift is needed. We want to continue developing relationships with our couriers, empowering them to take on increasing amounts of responsibilities in each market.

Newly classified W2 couriers will now get workers’ compensation, and we will pay for their vehicle expenses, in addition to their unemployment, Social Security, and Medicare taxes, just like we do for our satellite drivers and warehouse employees. Depending upon hours worked, we will provide additional benefits such as health care.

Our operations and HR teams are under way implementing a transition plan for our existing, active markets. We plan to have our network of active couriers transitioned to W2 shortly.
All new Shyp markets, including Chicago, which will launch later this summer, will have this new structure implemented.

This is a huge step forward for Shyp and we can’t wait for you to see what we do next.

Stay tuned,
Kevin

surfboard on the beach

Shyp Officially Arrives in Los Angeles

LA’s Post Office Valet Has Arrived. Chicago, We’re Coming to the Windy City Next.

Starting today, LA residents have one less reason to get stuck in traffic: Shyp is officially in LA so Angelenos never have to drive to the post office again. We spent the last month honing our city operations to arrive at your door in about 20 minutes, every day of the week between 8 a.m. and 8 p.m.

shyp app screenshots

Since we opened up our beta four weeks ago, tens of thousands of LA residents discovered the magic of Shyp. Whether sending their Mother’s Day gifts, donating goods to children in need through our partnership with Baby2Baby or passing along a one-of-a-kind find from an antique market to their BFF, Angelenos caught onto Shyp faster than any other market, with 3X the shipments, pickups and customers of any other Shyp beta launch.

LA’s most stylish keep their wardrobes fresh with Shyp: Online returns no longer stress out Whitney Port, stylists tap Shyp to send clothing samples back and forth between clients and designers, and fashionistas sell pieces from their closets on Depop or TWICE without leaving their house.

shyp los angeles coverage map
Shyp is available from Santa Monica down to Marina Del Rey, over to Beverly Hills and West Hollywood, and out to Echo Park and Downtown LA.
  

And one more thing…we’re excited to announce that Shyp Chicago will arrive next! We’re kicking off Windy City operations this summer. Chicagoans, sign up here to be first to try out Shyp: www.shyp.com/chicago.

Shyp Partners With Baby2Baby To Offer Free Donation Pickups In Los Angeles

By now, you know how passionate we are about giving back to communities across the country. Our recent partnership with Goodwill in San Francisco resulted in over 30,000 pounds of donations because of generous people like you!

Today, we’re thrilled to announce a partnership with Baby2Baby in Los Angeles: for the month of May, we’re offering free donation pickups!

Baby2Baby is an incredible organization that provides low-income children ages 0-12 with diapers, clothing and all the basic necessities that every child deserves. In 2014 alone, the organization helped 80,000 children, with over six million items distributed to families in need.

Here’s how to donate:

  1. Enter promo code BABY2BABY in the promotions section of the Shyp app, found under Profile.
  2. Input Baby2Baby (6435 Wilshire Blvd Los Angeles, CA 90048) as the destination address.
  3. Take a photo of your donations and request a pickup. A Shyp courier will arrive within 20 minutes to retrieve your donations and get them to Baby2Baby safely and securely completely free of charge.

Remember, no large items or furniture– only items that can fit in the back seat of a car. If you have any questions regarding the partnership, contact baby2baby@shyp.com.

Shyp Raises $50 Million Series B Led By Kleiner Perkins Caufield & Byers, Beta Now Live in Los Angeles

John Doerr joins Shyp’s Board of Directors

It’s been an incredible year at Shyp. Since launching publicly in March of last year, we’ve expanded operations to New York City and Miami. After our highly-rated iOS app, we launched on the Android platform. We released new product features and experiences, from beautiful on-demand package tracking to Shyp Returns. And the product is resonating: tens of thousands of people have experienced the magic of Shyp. Since our last round of funding in July of 2014, our number of shipments have increased by nearly 500 percent, and customer growth remains steady, surpassing 20 percent month-over-month.