Chicago, Donate Away Your Used Clothes

It’s easy to accumulate used clothes. Maybe we hang on to them for sentimental value, maybe we think we’ll actually wear them again, or maybe we just can’t find time to sell or donate them ourselves.

Chicago, we’ve got great news for you: Starting today through Nov. 25, use the Shyp app to request a courier pickup and we’ll deliver your used clothes to Goodwill for just $5.

This marks our third Goodwill donation drive. Our original promo in San Francisco generated 21.5 tons of donations and inspired us to expand the service to New York, Miami, and Los Angeles. For our newest city and first in the Midwest, we’re focused on used clothing only. Hang on to your old skis and frying pans — we’ll be back for more donations soon.

To recap the details:

  • Courier pickups are available seven days a week from 8am-8pm
  • Please limit donations to two 13-gallon bags of used clothing
  • Request a maximum of one pickup per day, though feel free to request as many pickups as you’d like until Nov. 25
  • Cost is $5, and you’ll be provided a donation receipt for tax purposes

Donate now by downloading the Shyp app, or check your zip code on our Cities page to make sure pickups are available in your area.

Introducing Address-Free Shipping (and Our New Look!)

blogheaderWe’ve turned consumer shipping on its head, taking an archaic, complex industry and completely reimagining it with our own technology. In doing so, we’re fundamentally changing shipping—and not just the industry, but the behaviors, expectations and standards associated with it.

We want our brand to reflect the powerful logistics engine we’ve built from scratch. So today, we’re proud to unveil our refined aesthetic: a fresh take on our wordmark, a classic color palette with a splash of style, and sleek, brand new experiences for mobile and web. Like our product suite, this aesthetic will continue to evolve as we reimagine new parts of the shipping ecosystem. We hope you like it.*  

Send to People, Not Addresses

Here at Shyp, we’re constantly seeking ways to improve the experience and deliver our customers what they need. Our customers wanted an easier way to return online purchases. So we built that. Our customers wanted an easier way to share package tracking. So we built that. We wanted to take ownership of the complete, end-to-end customer experience, so we’re transitioning our couriers from 1099 contractors to W2 employees.

A couple of months ago we asked ourselves, what other pain point can we remove to make shipping even easier? It didn’t take long for something to stick out like a sore thumb; something we’ve accepted as shipping status quo that no one’s challenged: the address.

Starting today, you’ll never need someone’s address to send them something again. Shyp customers can now create usernames, to which their address and delivery preferences will be synced. When one of your contacts wants to send you something, they’ll type in your username, rather than a numerical street address.

If you move, change jobs, or spend time traveling, just update the address on your Shyp account. Your username remains the same, which means you stay connected to friends and family wherever you go.

Sending something yourself? Our app will now sync with your phone’s address book, and the contacts who already have Shyp accounts will auto-populate for one-tap fulfillment. And if they don’t have a Shyp account, you can send them an SMS to set one up in a single tap.

Already thinking of a clever username? Claim it.

Shyp for Recipients

Starting today, tracking your packages is easier than ever. You—and with whomever you’d like to share—can see every step of your package’s journey, right in the Shyp app. Even people who have never used Shyp before will still get access to in-app tracking once you share it with them.

 

[.screenshot of incoming package (tracking)]As a Shyp recipient, you’ll receive a notification when a shipment is on its way, and can decide at that time where you’d like it delivered. As our Head of Marketing put it, it’s essentially the Shyp sending experience in reverse: the easiest way to receive anything, anywhere.

This brings us to an exciting point—people anywhere, even outside of our active markets, can now interact with and experience the magic of Shyp. A username is all you need to track and route incoming shipments with the Shyp app.

That means anyone in the US can download the app, create a username, and start connecting with contacts. Not only does this empower us to introduce the future of shipping to millions of new people at once, but it also equips us with powerful data to help inform our next market.

Still Just the Beginning

With address-free shipping, we’re one step closer to bringing you a completely new standard in shipping. But, as we’ve said before, this is only the beginning. Over the coming months, we’ll continue to expand our product suite, partner with organizations to make our customers’ lives easier and—of course—bring Shyp to more cities across North America.

This is a huge step forward for Shyp and we can’t wait for you to see what we do next.

*Read more about our rebrand here.

We’re Officially Live in Chicago

It’s been three weeks since our beta arrival, and now that we’ve got the lay of the land, we’re pleased to announce our official launch in the Windy City.

Check out a few highlights from our beta period:

Shyp & Goodwill Part II

In April, we announced a partnership with Goodwill in San Francisco to make it easier than ever to donate. The premise was simple – request a pickup in the Shyp app for what you wanted to donate and we’d show up within 20 minutes to make sure it got in the hands of those in need, free of charge.

In just one month, Shyp customers in San Francisco donated 21.5 tons – that’s 43,000 pounds – of unneeded items. Collectively, that’s over 165,000 square feet of freed up space in our customers’ homes, and will equate to over $300,000 in tax write-offs. Sounds successful, right? Don’t take our word for it – Goodwill President and CEO, Maureen Sedonean, said the Shyp and Goodwill partnership is the most successful donation partnership the organization’s history.

It just doesn’t feel right to keep such an incredible partnership from our customers in other cities. That’s why today, we’re excited to announce that we’ve re-launched our partnership with Goodwill for the next month in San Francisco, Los Angeles, New York City and Miami.

Simply update your Shyp app to the latest version and add a shipment. When you go to input the destination, you’ll notice there’s a new featured recipient, Goodwill – tap that, take a photo of your items and request a pickup. Within 20 minutes, a courier will arrive at your door, armed with bags to retrieve your items and get them to Goodwill.* We’ll then email you a tax donation receipt after pickup.

And this time around, you can donate as many times as you want throughout the month. As long as you select Goodwill as the recipient, there will be no $5 pickup fee.

Need a Donation receipt? Just download and print your respective receipt below:

Which city will be the most generous? We’ll let you know in August.

*Please limit your donations to clothes, personal items, and things that can fit in the back seat of a four-door car. Our couriers will not be able to pick up oversized items. No trash please.

A Note from Shyp’s CEO

At Shyp, we are dedicated to constant iteration of our product. We look at everything we build with the lens of, how can we make this better? It’s been just over a year since we launched out of beta. As we gear up for national expansion, it’s a good time to look at our current model and see how we can improve it.

After careful consideration, we’ve decided to transition Shyp couriers, the individuals who complete pickups at our customers’ homes and offices, to W2 employees. This move is an investment in a longer-term relationship with our couriers, which we believe will ultimately create the best experience for our customers.

Here at Shyp, we have three different roles that make up the workforce that creates the awesome Shyp experience that we’ve become known for. We have couriers (handle pickups), satellite van drivers (take items to warehouse) and those in the warehouse (handle packing and shipping, etc.). This move does not impact our satellite drivers or warehouse employees, who have been classified as W2 since Shyp launched in March of 2014, due to the specific responsibilities of their role.

This is an operational decision based on our interest in owning the entire, end-to-end Shyp experience; it is not in response to recent lawsuits against other technology companies. We’re doing this because we want to make the Shyp experience as good as it can be, for our customers and workforce alike. Our couriers interact directly with our customers more than anyone else. They pick up valuable items and make sure they get safely to our satellite drivers, who then get them to our warehouse.

As a rapidly growing business, we want to ensure that each time a customer uses Shyp they have an incredible experience. For this reason, we want to provide our couriers with additional supervision, coaching, branded assets and training, which can only be done with employees, so a shift is needed. We want to continue developing relationships with our couriers, empowering them to take on increasing amounts of responsibilities in each market.

Newly classified W2 couriers will now get workers’ compensation, and we will pay for their vehicle expenses, in addition to their unemployment, Social Security, and Medicare taxes, just like we do for our satellite drivers and warehouse employees. Depending upon hours worked, we will provide additional benefits such as health care.

Our operations and HR teams are under way implementing a transition plan for our existing, active markets. We plan to have our network of active couriers transitioned to W2 shortly.
All new Shyp markets, including Chicago, which will launch later this summer, will have this new structure implemented.

This is a huge step forward for Shyp and we can’t wait for you to see what we do next.

Stay tuned,
Kevin

surfboard on the beach

Shyp Officially Arrives in Los Angeles

LA’s Post Office Valet Has Arrived. Chicago, We’re Coming to the Windy City Next.

Starting today, LA residents have one less reason to get stuck in traffic: Shyp is officially in LA so Angelenos never have to drive to the post office again. We spent the last month honing our city operations to arrive at your door in about 20 minutes, every day of the week between 8 a.m. and 8 p.m.

shyp app screenshots

Since we opened up our beta four weeks ago, tens of thousands of LA residents discovered the magic of Shyp. Whether sending their Mother’s Day gifts, donating goods to children in need through our partnership with Baby2Baby or passing along a one-of-a-kind find from an antique market to their BFF, Angelenos caught onto Shyp faster than any other market, with 3X the shipments, pickups and customers of any other Shyp beta launch.

LA’s most stylish keep their wardrobes fresh with Shyp: Online returns no longer stress out Whitney Port, stylists tap Shyp to send clothing samples back and forth between clients and designers, and fashionistas sell pieces from their closets on Depop or TWICE without leaving their house.

shyp los angeles coverage map
Shyp is available from Santa Monica down to Marina Del Rey, over to Beverly Hills and West Hollywood, and out to Echo Park and Downtown LA.
  

And one more thing…we’re excited to announce that Shyp Chicago will arrive next! We’re kicking off Windy City operations this summer. Chicagoans, sign up here to be first to try out Shyp: www.shyp.com/chicago.

Shyp Partners With Baby2Baby To Offer Free Donation Pickups In Los Angeles

By now, you know how passionate we are about giving back to communities across the country. Our recent partnership with Goodwill in San Francisco resulted in over 30,000 pounds of donations because of generous people like you!

Today, we’re thrilled to announce a partnership with Baby2Baby in Los Angeles: for the month of May, we’re offering free donation pickups!

Baby2Baby is an incredible organization that provides low-income children ages 0-12 with diapers, clothing and all the basic necessities that every child deserves. In 2014 alone, the organization helped 80,000 children, with over six million items distributed to families in need.

Here’s how to donate:

  1. Enter promo code BABY2BABY in the promotions section of the Shyp app, found under Profile.
  2. Input Baby2Baby (6435 Wilshire Blvd Los Angeles, CA 90048) as the destination address.
  3. Take a photo of your donations and request a pickup. A Shyp courier will arrive within 20 minutes to retrieve your donations and get them to Baby2Baby safely and securely completely free of charge.

Remember, no large items or furniture– only items that can fit in the back seat of a car. If you have any questions regarding the partnership, contact baby2baby@shyp.com.

Shyp Raises $50 Million Series B Led By Kleiner Perkins Caufield & Byers, Beta Now Live in Los Angeles

John Doerr joins Shyp’s Board of Directors

It’s been an incredible year at Shyp. Since launching publicly in March of last year, we’ve expanded operations to New York City and Miami. After our highly-rated iOS app, we launched on the Android platform. We released new product features and experiences, from beautiful on-demand package tracking to Shyp Returns. And the product is resonating: tens of thousands of people have experienced the magic of Shyp. Since our last round of funding in July of 2014, our number of shipments have increased by nearly 500 percent, and customer growth remains steady, surpassing 20 percent month-over-month.